Refund policy
NOVELANE — Return & Refund Policy
Made-to-Order Products
At NOVELANE, many of our products are made specifically for each customer after an order is placed.
Because of this, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference, except where required by applicable law.
Please review product descriptions, sizing charts, and color selections carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Email: info@novelaneco.com
Please include your order number, a description of the problem, and clear photographs of the item.
We will review your request and arrange an appropriate refund, replacement, or other remedy.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once production has started, cancellation may no longer be possible.
Refund Processing
Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider.
Return Instructions
Please contact us before sending any items back. Do not ship returns without receiving instructions from our customer support team.
Customer Support
Email: info@novelaneco.com
Website: https://novelaneco.com
Your Consumer Rights
Nothing in this policy limits your rights under applicable consumer protection laws. Customers may be entitled to additional remedies where required by law.